How are your shipping rates calculated?
We strive to provide our customers with the cheapest rates possible for shipping orders. Our rates are pulled directly from our carrier's systems and closely match our costs to ship the package to you. We do not alter these rates, and if you are quoted a lesser amount than what is required of us to ship the package, we pay for the difference.
Estimated Delivery Times
During checkout, most services will return an estimated delivery date. These dates, like the rates themselves, are generated by the respective carrier. Please note that these dates are estimates and are subject to change based on weather conditions, carrier issues, accidents, etc. We cannot control issues with the carrier and are unable to refund any shipping costs if the package is delayed or lost due to a carrier issue.
Some services, such as UPS Next Day Air, have guaranteed delivery dates and times. In an event that your package does not arrive within the guaranteed window, please contact us and we will work with you to get the issue resolved.
Do you require a signature for delivery?
Orders over $500 may require a signature upon delivery. At all times, signature requirement is sometimes subject to the driver who is delivering the package at that time.
Where can I ship my order to?
Shipping address requirements vary based on the type of payment used.
- Credit Cards - Shipping address must match the billing address that is associated with your credit card.
- PayPal - All PayPal orders must ship to the confirmed address that is associated with your PayPal account.
To ensure the validity of each transaction and for the safety of ourselves and our customers, the above rules apply. If you need to ship to a different address than is associated with your method of payment, please contact us first.
If an order is placed with a mismatch of the billing and shipping address, we reserve the right to cancel your order and payment at the time of purchase. We will contact you with the information on how to place your order.
Changing your delivery
By signing up for the free services My USPS and UPS My Choice, you can control your delivery to fit your schedule.
- UPS My Choice – In most cases, it is possible to waive signature requirements or instruct UPS to hold your package at a local carrier center.
- My USPS – Allows you to give the delivery driver instructions on where to leave your package at the shipped location.
We ship to most areas of the world daily! There are some exclusions however. If you see that your country is not listed in the address forms in checkout, please contact us to see how we can get your order place.
Customs and Brokerage Fees
Our shipping rates do not include any import or brokerage tax that may be due upon delivery of orders shipped outside of the US. You as the buyer agree to pay all brokerage fees and taxes that may be due at the time of delivery.
Can you lessen the declared value on international shipments?
We will not declare a lesser value to customs on any international shipment.
If I enter a break and no cards are pulled for the team I purchased should I still expect a package?
Unfortunately if no cards are pulled from the team you purchased you will not receive a package from the break. The order will be fulfilled with no tracking info updated.